Privacy policy

Privacy Policy

Last updated: May 29, 2025

This Privacy Policy explains how ActionDoll (“we”, “us”, “our”) collects, uses and shares your personal information when you visit or make a purchase from www.actiondoll.eu, use our services, or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” refers to any user of the Services, including customers, website visitors, or anyone whose personal data we process.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory or operational reasons.
Any updates will be published on this page and the “Last updated” date will be revised accordingly.

How We Collect Personal Information

We collect personal information from the following sources:

1. Information You Provide Directly

When you use our Services, you may provide us with:

  • Contact details: name, email address, phone number, shipping and billing address

  • Order information: order details, payment confirmation, delivery information

  • Account information: login credentials and security-related data

  • Customer support information: content of messages or enquiries you send us

Providing certain information is necessary to place an order or use specific features. If you choose not to provide it, some Services may not be available.

2. Information Collected Automatically

When you visit our website, we may automatically collect usage data, such as:

  • Device and browser information

  • IP address and network data

  • Pages visited, interactions and timestamps

This data is collected using cookies and similar technologies.

3. Information from Third Parties

We may receive personal information from trusted third parties, including:

  • Shopify, which powers our online store

  • Payment providers, who process payments securely

  • Analytics and marketing partners, who help us improve our Services

All such data is processed in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Our Services

  • Processing orders and payments

  • Producing and delivering custom products

  • Managing accounts, shipping, returns and customer support

Marketing and Communication

  • Sending service-related messages

  • Sending marketing communications (where permitted by law)

  • Displaying relevant advertising

For EEA users, the legal basis is our legitimate interest under Article 6(1)(f) GDPR, or your consent where required.

Security and Fraud Prevention

  • Protecting our website and users

  • Preventing fraudulent or malicious activity

Service Improvement

  • Improving website performance and user experience

Cookies

We use cookies to operate and improve our website, remember preferences and analyse usage.
For details about Shopify-related cookies, please see:
👉 https://www.shopify.com/legal/cookies

You can manage or disable cookies through your browser settings, but doing so may affect website functionality.

We recognise the Global Privacy Control (GPC) signal where legally applicable.

How We Share Personal Information

We may share your data with:

  • Service providers (payment processing, shipping, hosting, analytics)

  • Marketing partners (only where permitted)

  • Legal authorities where required by law

  • Business partners in the event of a merger or restructuring

We do not sell sensitive personal information and do not use it to infer personal characteristics.

Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content. Please review their policies separately.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal data from individuals under 16 years of age.

Data Security and Retention

We use appropriate technical and organisational measures to protect your personal data. However, no system is completely secure.

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent

  • Opt out of marketing communications

You can exercise your rights by contacting us at info@actiondoll.eu.

We may need to verify your identity before processing your request.

International Data Transfers

Your data may be processed outside your country of residence.
For transfers outside the EEA, we rely on appropriate safeguards such as Standard Contractual Clauses.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

📧 Email: info@actiondoll.eu
📍 Address: Meder u. 8, 1138 Budapest, Hungary

For the purposes of applicable data protection laws, ActionDoll is the data controller unless stated otherwise.